When you’re researching moving companies, it’s smart to double-check that the one you choose is trustworthy. We get that completely! You and your belongings matter, and so does your peace of mind.
Yes, HireAHelper is a legitimate moving marketplace with a North American–based customer service team and strong ratings on the Better Business Bureau, Trustpilot, and other third-party review platforms.
In this article, we’ll walk through who we are, why people trust us, how we protect your move, and what real customers have to say.
Who We Are
HireAHelper is an online marketplace that connects people with trusted local movers they can book instantly and securely.
We started in 2007 in Oceanside, California, with two people, one computer, and a goal to make moving a better experience for everyone. Back then, we worked out of a tiny closet. Today, we’ve grown into one of the most recognized names in the moving industry, powered by a U.S.-based team that works seven days a week to help people move with confidence. You can read more about our story on our About page.
Over nearly two decades, HireAHelper has helped more than 1 million people move, and now partners with over 1,700 local moving companies across the country. That experience has given us a front-row seat to what makes a move successful: clear communication, fair pricing, and dependable help on moving day. We’ve seen what customers need most and what challenges movers face behind the scenes, and we’ve built our platform to support both sides.
Driven by Data
We’re moving experts not only because of our longstanding experience, but because data informs everything we do. Every year, we analyze thousands of moves to understand what real people pay and why prices vary from city to city. Our cost methodology breaks down the numbers that shape your moving costs, from local labor rates to home size to seasonality.
We also publish in-depth research on where and why Americans move through our annual Migration Report. Our team studied more than 114,000 moves in 2024, uncovering insights into national trends — from climate-related relocations to which states gained or lost the most residents. That insight is what powers our marketplace and helps customers move smarter every year.
Together, that research helps us do what we set out to do from day one: create positive moving experiences backed by real data, transparent pricing, and support from people who truly understand moving.
Are We Legit?
Yes, HireAHelper is a legitimate moving marketplace with thousands of verified customer reviews, Better Business Bureau accreditation, and a strong track record of trust and reliability.
You don’t have to take our word for it! Our reputation is built on transparency, real customer feedback, and nearly two decades of helping people move safely and easily.
Today, HireAHelper operates out of our corporate headquarters in Seattle, Washington, with a U.S.-based customer service team available seven days a week. If you ever need to talk to someone directly, you can call us at (800) 995-5003 or reach out through our contact page. You can even message us on social media, and a real team member (not a bot) will respond.
HireAHelper is proudly owned by Porch Group, a publicly traded home-services company. That ownership gives us corporate oversight, financial transparency, and the kind of consumer protection standards that smaller moving websites can’t always provide.
We’re also accredited by the Better Business Bureau (BBB), which means we meet the BBB’s high standards for honesty, responsiveness, and customer care.
And if you’ve read customer reviews online, you’ve likely seen our name come up more than once. HireAHelper has over 10,000 verified reviews on Trustpilot, with an average rating of 4.6 out of 5 stars. We consistently receive positive feedback for our easy online booking process, clear pricing, and helpful support team.
After nearly 20 years in business, our mission hasn’t changed: we want to make moving simpler, safer, and more transparent. The thousands of people who’ve booked through us (and rated their experience) are the clearest proof that HireAHelper is 100% legit.
How We Protect You
When you book through HireAHelper, your move is supported by clear pricing, trusted movers, and protections designed to keep you safe from start to finish.
Here’s how it works in brief: you choose a mover directly from our platform before sharing any personal information. Once you enter your moving details, you’ll see real quotes from available movers in your area. You can compare prices and reviews, select the mover that fits your needs, and book online in just a few clicks. Read more about the full process in our upcoming article, How Does HireAHelper Work?.
Trusted movers
Every mover on HireAHelper’s marketplace must meet our platform’s listing criteria. That includes uploading business details, credentials, and proof of active operations before they’re approved. We only work with movers we trust to handle your belongings professionally and show up when they say they will.
Transparent reviews and pricing
Each mover has a public profile with upfront pricing and verified customer reviews. You can see how many moves they’ve completed through HireAHelper, their overall rating, and what past customers said about their experience — all before you book.
Protection for your belongings
We understand that even with trusted movers, it’s natural to worry about your belongings. That’s why we make sure every move booked through HireAHelper includes built-in protection options and the choice to add extra coverage for peace of mind.
Movers on our platform are required to offer two types of coverage:
For added reassurance, we also offer SmartProtection, an optional add-on that covers the loading or unloading portion of your move, with multiple plan tiers available. Whether you’re moving across town or across the country, these protections help you feel confident that your belongings are in good hands from start to finish.
Secure payments and Service Guarantee
All payments are processed through Braintree, a trusted online payment processor. Funds are held until your move is complete. Plus, every booking is backed by our Service Guarantee, which covers up to $1,000 (or the total cost of your move, whichever is less) if your movers fail to deliver the agreed-upon service. Learn more here.
HireAHelper Reviews
HireAHelper is accredited by the Better Business Bureau (BBB) and holds an average rating of 4.6 out of 5 stars on Trustpilot, based on more than 10,000 verified customer reviews.
Our reputation has been built over nearly two decades of helping people move safely and confidently. Customers consistently highlight how easy it is to compare movers, see upfront prices, and book help online — all without the stress of calling around for quotes.
Being accredited by the BBB means we meet the organization’s strict standards for honesty, transparency, and responsiveness. That accreditation isn’t a one-time milestone, either. It’s something we maintain through consistent, positive customer interactions and a proven track record of resolving issues quickly and fairly.
On Trustpilot, thousands of verified customers have shared their experiences with HireAHelper, praising everything from our simple booking process to our friendly, seven-day-a-week customer service team. We’re proud of our 4.6-star rating because it reflects exactly what we aim for: clear communication, reliable movers, and peace of mind for every person who books through our platform.
From first-time renters to families planning cross-country relocations, our customers’ reviews show the same theme — HireAHelper makes moving day simpler, safer, and less stressful.
Frequently Asked Questions
Is HireAHelper expensive?
Not at all! Because our platform is a marketplace, movers compete for your business, which helps keep prices fair. Plus, we offer a Best Price Guarantee: if you find the same mover offering the same service on the same date for less, we’ll match it, guaranteed.
Does HireAHelper cover damages?
Yes. Movers on our platform are required to offer two types of coverage: Released Value Protection, which reimburses $0.60 per pound per item, and Full Value Protection, which covers up to the full market value of damaged or lost items. Customers can also add SmartProtection, our optional plan that covers loading or unloading help.
Can you trust movers booked through HireAHelper?
Yes. Every mover listed on our platform meets our business and operational criteria before they’re approved. You can review their prices, verified customer feedback, and job history right on their profile before you book.
What happens if movers don’t show up?
Every booking is protected by our Service Guarantee, which covers up to $1,000 (or the total cost of your move, whichever is less) if your movers fail to arrive and the issue can’t be resolved.
Other Helpful Articles:
How Does HireAHelper Work?